1. Purpose
This document describes how individuals may raise privacy, personal data or website-related grievances with VeroMinds Private Limited (“VeroMinds”) and identifies the designated contact for receiving and coordinating such matters.
2. Designated Contact
Name: Naveen Ranganna
Designation: Director & Compliance Officer
Organization: VeroMinds Private Limited
Postal address: #55, 3rd Cross, 3rd Main Road, VHBCS Layout, Mahalakshmipuram, Bengaluru, Karnataka, India – 560086
Privacy Email: privacy@verominds.in
Compliance Email: compliance@verominds.in
Telephone: +91-70198 53302
3. Matters That May Be Raised
You may contact us regarding questions or concerns about collection or use of personal data, requests to access information about processing, correction or erasure requests, withdrawal of consent, marketing preferences, suspected unauthorized disclosure, website privacy or cookie practices, or any other grievance relating to our handling of personal data.
4. How to Submit a Grievance
Please send your grievance by email or post using the contact details above. To help us investigate efficiently, include your name and preferred contact method; a clear description of the concern; the relevant date, interaction or service; supporting details or documents that you are authorized to share; and the action or resolution you are seeking. Please do not send passwords, payment card details or unnecessary sensitive information.
5. Acknowledgment and Verification
We will acknowledge receipt and may request additional information reasonably required to understand the grievance or verify the identity and authority of the person making the request. Verification helps protect personal data from unauthorized disclosure. We may ask you to use the same email address associated with the relevant interaction or provide proportionate supporting information.
6. Review and Resolution
The designated contact will coordinate review with relevant personnel or service providers, assess the facts and applicable legal requirements, and communicate the outcome or any further steps. Where practicable and where no shorter statutory timeline applies, we aim to acknowledge grievances within 7 working days and resolve them within 30 calendar days. These target timelines do not replace or extend any shorter period prescribed by applicable law.
7. Requests Under Data Protection Law
Requests to exercise rights under the DPDP Act or other applicable data protection law will be handled in accordance with the provisions, rules, commencement notifications and timelines in force at the time of the request. Depending on the nature of the request, we may need to verify identity, clarify scope, explain any lawful grounds for refusal or retention, or retain limited information to meet legal obligations.
8. Escalation
If you are dissatisfied with the response, you may reply to the communication received and request a further review by the designated contact. You may also approach the competent authority or forum available under applicable law, subject to the applicable statutory framework and its commencement.
9. Confidentiality and Security
We will handle grievance information on a need-to-know basis and apply reasonable safeguards. Information may be shared with relevant internal personnel, professional advisers or service providers where necessary to investigate and resolve the matter, or where disclosure is required by law.
10. No Waiver of Rights
This mechanism does not limit any rights or remedies available to an individual under applicable law, nor does it prevent a person from approaching a competent statutory authority where legally entitled to do so.
11. Important Regulatory Note
The DPDP Act, 2023 and the rules made under it have a phased commencement framework. The rights, obligations, roles and timelines that apply to VeroMinds will be those legally in force and applicable to the relevant processing at the time. This document identifies a privacy and grievance contact; it does not represent that VeroMinds has been designated as a Significant Data Fiduciary or that this contact is a statutory Data Protection Officer where such designation is not legally required.
12. Review of This Mechanism
We may update this mechanism to reflect changes in our business, contact details or applicable law. For submissions, contact:
For questions, contact:
VeroMinds Private Limited,
#55, 3rd Cross, 3rd Main Road, VHBCS Layout, Mahalakshmipuram, Bengaluru, Karnataka, India – 560086
Email: compliance@verominds.in
Phone +91-70198 53302.